ACKNOWLEDGMENTS ix Karl Chua, Massimo Cirasino, Amit Dar, Ximena del Carpio, Deon Filmer, Adrian Fozzard, Samuel Freije, Roberta Gatti, Caren Grown, Mary Hallward–Driemeier, Robert Hawkins, Joel Hellman, Mohamed Ibrahim, Leora Klapper, Luis Felipe Lopez Calva, Charlotte V. McClain-Nhlapo, Atul Mehta, Samia Melham, Claudio Montenegro, Reema Nayar, David Newhouse, Anna Olefir, Pierella Paci, Cecilia Paradi-Guilford, Josefina Posadas, Siddhartha Raja, Dena Ringold, David Robalino, Jan Rutkowski, Carolina Sanchez-Paramo, Joana Silva, Jin Song, Renos Vakis, Alexandria Valerio, Joao Pedro Wagner de Azevedo, Aleem Walji, Michael Weber, and William Wiseman, as well as from the World Bank Group regions, global practices, cross-cutting solutions areas, Legal Department, Independent Evaluation Group, and other units. Many people inside and outside the World Bank Group provided helpful comments, made other contributions, and participated in consultative meetings. The team would like to thank the following: Jamal Al-Kibbi, Mavis Ampah, Dayu Nirma Amurwanti, James Anderson, Elena Arias, Andrew Bartley, Cyrille Bellier, Rachid Benmessaoud, Natasha Beschorner, Zubair Bhatti, Phillippa Biggs, Brian Blankespoor, Joshua Blumenstock, David Caughlin, Jean-Pierre Chauffour, Michael Chodos, Diego Comin, Pedro Conceicao, Paulo Correa, Eric Crabtree, Prasanna Lal Das, Ron Davies, Valerie D’Costa, James Deane, Donato de Rosa, Niamh Devitt, Ndiame Diop, Dini Sari Djalal, Khalid El Massnaoui, Oliver Falck, Erik Feiring, Xin Feng, Nicolas Friederici, Doyle Galegos, Rikin Gandhi, John Garrity, Diari- etou Gaye, Daphne Getz, Ejaz Syed Ghani, Soren Gigler, Chorching Goh, Itzhak Goldberg, Simon Gray, Boutheina Guermazi, Suresh Gummalam, Stefanie Haller, Nagy Hanna, Jeremy Andrew Hillman, Stefan Hochhuth, Anke Hoeffler, Bert Hofman, Mai Thi Hong Bo, Tim Hwang, William Jack, Sheila Jagannathan, Satu Kahkonen, Kai Kaiser, Jesse Kaplan, Rajat Kathuria, Anupam Khanna, Stuti Khemani, Zaki Khoury, Oliver Knight, Srivatsa Krishna, Kathie Krumm, Victoria Kwakwa, Somik Lall, Jason Lamb, Jessica Lang, Andrea Liverani, Steven Livingston, Augusto Lopez-Claros, Muboka Lubisia, Sean Lyons, Sandeep Mahajan, Shiva Makki, Will Martin, Selina McCoy, Stefano Mocci, Mahmoud Mohieldin, Partha Mukhopadhyay, Pauline Mwangi, Gb Surya Ningnagara, Tenzin Norbhu, Tobias Ochieng, Varad Pande, Douglas Pearce, Oleg Petrov, Jan Pierskalla, Maria Pinto, Martin Raiser, Achraf Rissafi, Nagla Rizk, Michel Rogy, Gabriel Roque, Karen Rose, Carlo Maria Rossotto, Frances Ruane, Onno Ruhl, Umar Saif, Daniel Salcedo, Apurva Sanghi, Arleen Seed, Shekhar Shah, Fred Shaia, Shehzad Sharjeel, Gurucharan Singh, Rajendra Singh, Alexander Slater, Karlis Smits, Vicenzo Spezia, Christoph Stork, Younas Suddique, Abdoulaye Sy, Maria Consuelo Sy, Noriko Toyoda, Rogier van den Brink, Adam Wagstaff, Ken Warman, Cynthia Wong, Bill Woodcock, Pat Wu, Elif Yonca Yukseker, and Breanna Zwart. The team also met with representatives from civil society and the private sector, includ- ing Airbnb; Alibaba (China); Babajob (India); Baidu (China); Diplo (Switzerland); Economic and Social Research Institute (ESRI; Ireland); Elance-oDesk (now Upwork); eLimu (Kenya); Enterprise Ireland; the Estonian e-Governance Academy; Facebook; Google; Groupe Speciale Mobile Association (GSMA); Human Rights Watch; Nairobi’s iHub; Internet Corporation for Assigned Names and Numbers (ICANN); Internet Society; Khan Academy; Let’s Do It! (Estonia); Lyft; MajiVoice (Kenya); McKinsey Global Institute; Microsoft; National Asso- ciation of Software and Services Companies (India); Nortal (Estonia); Olacabs (India); Postmates; Rovio Entertainment (Finland); Souktel (West Bank and Gaza); the Start-Up Jamaica Accelerator; TransferWise (Estonia/United Kingdom); Twitter; and Uber. The team apologizes to any individuals or organizations inadvertently omitted from this list.